Shopper Claim in terms of the WorldPay Guarantee

We want you to shop with confidence at all approved web sites powered by WorldPay worldwide. If we are satisfied that the supplier has failed to meet the contractual obligations to deliver the goods or services you ordered (or they are defective) WorldPay will guarantee a refund of up to the full amount of the card payment made by you.

To qualify for this guarantee, you should notify us promptly of the problem and explain why you are entitled to a refund, quoting the unique transaction number contained in our email to you confirming the transaction (without which we cannot process the claim under the guarantee). We will assess whether you are entitled to a refund and take care of the liaison with the supplier. Please allow at least the length of time advised by the supplier for delivery, but no claim can be dealt with under this guarantee if made after 60 days from the original transaction date. WorldPay's decision is final. In no circumstances shall WorldPay be liable to you for more than the amount of the card payment made by you. This guarantee is personal to you, governed by English Law and does not limit any legal or other rights you may have.

Follow this link if you wish to request a refund under the WorldPay Shopper Guarantee.

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